Help
Difficulties uploading photos? For a successful upload your photo must be
in JPEG format. Other formats such as Word documents and PDF’s are not
compatible. If you upload a photo that is low in resolution or image size, we
will accept the image but you may have an alert pop up indicating the image may
not print very well and suggest using another image.
If you are still having problems uploading your image, please contact us on the
details below.
Delivery queries: Please see our delivery page.
If you have any further queries regarding the delivery of your item, please do
not hesitate to contact us on the details below.
Changing your order: If you notice a mistake on your order after you have
proofed and paid for it, please contact us immediately. If your order has been
received but not yet in the system to be printed then we’re able to amend the
order to correct the mistake. If your order is in the system to be printed,
unfortunately we’re unable to amend the order.
Technical difficulties: If you receive unexpected error messages or any
other strange happenings whist visiting RonnieRooster.com, please e-mail
customer services on the details below to advise us of the points you noticed.
The more information we gather from you regarding the page you were on on the
site, what you were doing at the time of the error and what the error said the
quicker we’re able to rectify the problem.
Credit/Debit card safety: Our secure server software (SSL) is the
industry standard and is amongst the best software available today for secure
commerce transactions. It encrypts all your personal information – including
your credit or debit card number – name and address so it cannot be read as the
information travels over the internet. Therefore anyone ‘listening’ to traffic
en-route can make no sense of the number.
We endeavour to make shopping with RonnieRooster.com as easy as possible. If you
have any unanswered questions or queries, please do not hesitate to
contact us.